Senior QA Engineer

Description

Vi Operate puts AI agents into the daily operations of large health systems, providers, and pharma organizations. Augment is the voice capability underneath it: the agents that call patients and providers, hold a real conversation, and take action in the systems where the work actually lives. This is a dedicated quality role for that work.

Testing a voice agent is not like testing software that returns the same answer twice. A similar call can go three different ways. A model update can quietly change behavior that nothing in a unit test would catch. When a call goes badly, the cause could be the speech recognition, the model, the voice synthesis, the telephony layer, or the integration underneath, and the transcript alone won't tell you which. Making that testable, repeatable, and catchable before a client hears it is the job.