Contact Center Architect

This is a remote position.

We’re seeking a Contact Center Architect to lead the design and implementation of Amazon Connect and cloud contact center architectures . This role focuses on translating client requirements into scalable, secure, and high-performance solutions across AWS , Salesforce Service Cloud Voice , and Agentforce environments.

Key Responsibilities

• Design and lead Amazon Connect implementations from discovery to deployment.
• Conduct business process reviews, ROI analyses, and architecture planning sessions.
• Create solution blueprints for voice, chat, and omnichannel experiences.
• Lead technical teams to deliver projects aligned with client and industry best practices.
• Collaborate with stakeholders to ensure business and technical alignment.
• Mentor developers and support engineers to ensure project success.
• Advocate for innovation and cloud adoption within contact center ecosystems.
• Requirements

Requirements

• 5+ years designing and implementing cloud-based contact center solutions .
• Hands-on experience with AWS Lambda, Lex, API Gateway, CloudFormation , and related services.
• Strong understanding of CRM and WFM integrations, SIP, VoIP, WebRTC , and contact routing.
• Excellent communication and client engagement skills.
• Experience leading technical delivery teams and enterprise-scale projects.
• Certifications: AWS Solution Architect (Associate or Professional).
• Preferred: Salesforce Administrator certification; pre-sales or solution consulting experience.
• English: Advanced (C1 ideal).
• Originally posted on Himalayas